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GetResponse review 2024 by EmailDeliverabilityReport

GetResponse has been a well-known email marketing provider since 1998. The provider claims to have more than 370 employees who take care of product development and customer support. At EmailDeliverabilityReport we have been testing the technical performance of GetResponse, in particular email deliverability, since 12/2019. The rating for GetResponse is currently 90/100 score, which represents overall a good performance.

The range of test reviews for GetResponse is large. What functionality is available with GetResponse? That's what we want to find out. For professional email marketing, GetResponse is the right choice. Many factors were taken into account in the valuation, which can change at any time. To date, 5 users have left a review on this page. You can read more about the result on this page.

Product und quality

GetResponse has an email marketing tool as its flagship product. With GetResponse, getting started is quite simple. The website is straightforward to use and informative, and registering is a quick and simple process. The creation of an account with GetResponse is absolutely no problem for the average user. To use the email features, you will need to set up an account.

When it comes to product quality, GetResponse is a good choice. As is the case with %1's application, we had no problems using even the more complicated features such as the HTML editor. It should be noted that you should disable the ad blocker as the interface is very JavaScript heavy.

Now let's take a look at the functions contained in GetResponse.

All features of GetResponse

All email marketing providers in our test have many features in common. In the table below, you can see all the features that can be used with GetResponse in connection with its email marketing product.

Feature
Multilingual user interface

The user interface is available in multiple languages.

Unlimited contacts

An unlimited number of contacts can be used per account.

Unlimited emails

An unlimited number of emails can be used per account.

Landing pages

Landing pages can be created and used to build an email contact list.

AI assistant

An AI assistant is available that can be used to build emails or improve campaign performance.

Email templates

Ready-made templates are available for use in email campaigns.

Custom email templates

Custom email templates can be created and reused across all email campaigns.

Email builder

The email builder makes it easy to create and edit emails with a click of a button.

Testing of emails

Different email versions can be tested to optimize email opens and click-through rates.

Preview of emails

Email messages can be previewed before they are sent to all contacts.

Attachments in emails

Email can be sent with files or documents attached.

Follow-up autoresponder function

Follow-up autoresponders can be used to automatically send a series of emails to each contact in a list.

Newsletter function

Classic newsletters can be sent to all or a specific group of contacts.

Newsletter archive

Newsletter recipients have access to the newsletter archive.

Customer relationship management (CRM)

This system can be used to build a customer relationship to sell more and increase relevance.

Personalization

Personalization can be used across all campaigns to make marketing more personal and relevant.

Instant email sending

Email messages can be sent immediately to a segment of contacts.

Scheduled email sending

Email messages can be scheduled to be sent to a segment of contacts.

Sending of birthday emails

A congratulatory email can be sent in time for a contact's birthday.

Multipart (HTML/Text) content

Both text and HTML parts of the email body can be defined.

Basic stats

Basic statistics are available to measure email performance.

Advanced stats

Advanced statistics can be used to improve email performance.

Click tracking

Clicks in emails can be tracked.

Opens tracking

Email opens can be tracked.

Custom domain tracking

Tracking links can be branded with a custom domain name.

Export of contacts

Contacts can be exported to a file.

Import of contacts

Contacts can be imported from a file.

Google Analytics integration

Google Analytics can be integrated to measure email engagement.

Custom Analytics integration

Custom analytics can be integrated to measure email engagement.

GDPR-compliant

The provider is fully GDPR compliant, which is especially important for EU customers.

Monthly payment

A monthly payment for a plan is possible.

Annual payment

An annual payment for a plan is possible.

Usage-based payment

It is possible to pay only for the resources you actually use, with no minimum costs.

Pay with PayPal

Payments can be made via PayPal.

Pay with credit card

Payments can be made via credit card.

Pay with direct debit

Payments can be made via direct debit.

Money-back guarantee

If you are not satisfied with the product or service, you can cancel your purchase and get your money back.

Free plan available

It is possible to create a free account and use the basic functions free of charge.

Deliverability performance and score for GetResponse

When it comes to email marketing, the most important metric is deliverability. The more emails sent end up in the recipient's inbox, the better. In our evaluation, the successful deliverability of the emails plays an almost more important role than the user ratings. In our test, up to 100 points can be achieved in terms of deliverability. GetResponse currently has a deliverability score of 88.

The tests for the period 2024/10 show how successful GetResponse performs in direct comparison to other email marketing providers when it comes to email deliverability:

ProviderEmails SentEmails InboxEmails SpamEmails Lost
Amazon SES 8.9087.820
(87.79 %)
842
(9.45 %)
246
(2.76 %)
Mailjet 8.9287.591
(85.02 %)
1.049
(11.75 %)
288
(3.23 %)
CleverReach 8.7477.423
(84.86 %)
1.047
(11.97 %)
277
(3.17 %)
Clever Elements 8.8507.477
(84.49 %)
1.082
(12.23 %)
291
(3.29 %)
GetResponse 8.7977.407
(84.20 %)
1.078
(12.25 %)
312
(3.55 %)
ActiveCampaign 8.8227.427
(84.19 %)
1.075
(12.19 %)
320
(3.63 %)
Mailgun 8.8737.462
(84.10 %)
1.127
(12.70 %)
284
(3.20 %)
Klick-Tipp 8.7707.367
(84.00 %)
1.105
(12.60 %)
298
(3.40 %)
CampaignMonitor 8.7287.327
(83.95 %)
1.096
(12.56 %)
305
(3.49 %)
Postmark 8.7247.314
(83.84 %)
1.091
(12.51 %)
319
(3.66 %)
AWeber 9.0237.557
(83.75 %)
1.136
(12.59 %)
330
(3.66 %)
Rapidmail 8.8907.444
(83.73 %)
1.165
(13.10 %)
281
(3.16 %)
Kit 9.0377.491
(82.89 %)
1.199
(13.27 %)
347
(3.84 %)
Benchmark Email 9.1307.521
(82.38 %)
1.250
(13.69 %)
359
(3.93 %)
HubSpot 8.8797.260
(81.77 %)
1.275
(14.36 %)
344
(3.87 %)
mailtrap 8.8607.242
(81.74 %)
1.291
(14.57 %)
327
(3.69 %)
MailChimp 8.8147.204
(81.73 %)
1.267
(14.37 %)
343
(3.89 %)
Moosend 9.0647.380
(81.42 %)
1.313
(14.49 %)
371
(4.09 %)
SendGrid 9.0187.299
(80.94 %)
1.344
(14.90 %)
375
(4.16 %)
Sarbacane 8.9847.196
(80.10 %)
1.441
(16.04 %)
347
(3.86 %)
MailerLite 8.8376.997
(79.18 %)
1.436
(16.25 %)
404
(4.57 %)
Constant Contact 9.0627.164
(79.06 %)
1.499
(16.54 %)
399
(4.40 %)
Brevo 8.7356.733
(77.08 %)
1.570
(17.97 %)
432
(4.95 %)
SendPulse 8.8866.772
(76.21 %)
1.629
(18.33 %)
485
(5.46 %)
CategoryEmails SentEmails InboxEmails SpamEmails LostInbox (%)Spam (%)Lost (%)
Home & Garden 673586701787.07 %10.40 %2.53 %
Clothing 706614731986.97 %10.34 %2.69 %
Other 693596762186.00 %10.97 %3.03 %
Elektronics 687586782385.30 %11.35 %3.35 %
Food & Drink 693588743184.85 %10.68 %4.47 %
Pets 652552772384.66 %11.81 %3.53 %
Cosmetics & Beauty 678569842583.92 %12.39 %3.69 %
Sport & Fitness 703589922283.78 %13.09 %3.13 %
Health 667556882383.36 %13.19 %3.45 %
Entertainment 672559833083.18 %12.35 %4.46 %
Dating 632518902481.96 %14.24 %3.80 %
Finance 667545942881.71 %14.09 %4.20 %
Job & Career 674549992681.45 %14.69 %3.86 %
ProviderEmails SentEmails InboxEmails SpamEmails LostInbox (%)Spam (%)Lost (%)
ProtonMail 708620711787.57 %10.03 %2.40 %
Custom Mail 666576682286.49 %10.21 %3.30 %
Mail.com 686593771686.44 %11.22 %2.33 %
Juno.com 713615742486.26 %10.38 %3.37 %
GMX Mail 664570732185.84 %10.99 %3.16 %
Zoho Mail 690591732685.65 %10.58 %3.77 %
Tuta 678576752784.96 %11.06 %3.98 %
AOL Mail 643544811884.60 %12.60 %2.80 %
Yahoo Mail 643541782484.14 %12.13 %3.73 %
Outlook Mail 699579962482.83 %13.73 %3.43 %
Yandex Mail 639524862982.00 %13.46 %4.54 %
iCloud Mail 6645341062480.42 %15.96 %3.61 %
Gmail 7045441204077.27 %17.05 %5.68 %

Frequently asked questions and answers about GetResponse

How can I migrate my existing contact lists to GetResponse?

GetResponse allows you to import contacts from a previous email marketing provider. This does not mean that you can import all your contacts to GetResponse on the first day. In most cases, the import volume is limited. To import a large number of contacts, write an email to support, explain how you collected the contacts and ask them to import the contacts into your account.

How can I use the follow-up autoresponder?

To use the autoresponder function of GetResponse, first create a list and link it to a subscription form. Next, create an autoresponder and link it to a series of emails. Finally, link the autoresponder to the corresponding contacts list. If someone now subscribes to the list, then they will receive all emails from the autoresponder according to the specified interval.

Can I edit the HTML source text in the email builder?

Yes, this is possible. But please note the restrictions that prevent the use of potentially dangerous HTML code in the email. If you try to include an iframe in the email, for example, this will not work due to potential misuse.

What are basic and advanced statistics?

Basic statistics often refer to the performance of an email, for example the open or click rate, sometimes you can also see the clicked links. Advanced statistics often go much deeper and show more of the user's behavior and often information about their device or even interests can be viewed.

Has GetResponse implemented IP reputation management?

Our automated systems that monitor each provider's IP history indicate that GetResponse must have IP reputation management in place to ensure that IPs are as clean as possible to maximize email deliverability.

How does GetResponse deal with email SPAM?

GetResponse takes the handling of SPAM and complaints very seriously. They prohibit any SPAM activities to ensure that other customers do not suffer harm from third party negligence, to maximize the deliverability of emails and to protect the reputation of both parties.

Can I implement an external behavior analysis solution?

There is actually an option at GetResponse to integrate your own analysis solution, for example Matomo.

How to set up custom analytics with GetResponse?

Open an HTML email or template and change the mode from Visual to Source. Copy and paste the tracking code from your analytics software into the HTML source of the email or template. Save the changes.

Does GetResponse offer a free plan?

Yes, GetResponse offers a free plan. You can register a free account and use the basic features for free to start your email marketing without obligation.

Is a payment method required for the free plan?

No, currently the free plan can be used without providing payment information.

What payment options are available?

By default, there is a monthly payment option for the selected tariff. It is also possible to choose the annual payment option. When it comes to payment methods, you can pay via PayPal, credit card, or ask GetResponse directly whether they can offer an alternative payment method.

Does GetResponse offer a money-back guarantee?

No, GetResponse does not offer a money-back guarantee. However, the small tariffs are very inexpensive, so the financial risk is rather low.

What is GDPR compliance?

The GDPR is relevant for users residing in the EU. A comprehensive data protection regulation in the European Union is known as the General Data Protection Regulation, or GDPR. It seeks to streamline the regulatory landscape for global business and improve individuals' control over their personal data.

Can I trust GetResponse?

GetResponse exists since 1998. Based on existing reviews, GetResponse has customers who use the product. We also use the services of this provider for our tests. All in all, we can say that GetResponse can be trusted.

User reviews

We accept relevant user reviews for GetResponse. This helps us to show not only our own opinions and views, but also those of other users. This makes the review more objective and helpful, especially for potential users.

by Павел on 19 Oct, 2024

A good program for newsletters

I use Getresponse to send several informational emails per week to more than a thousand recipients. I like the statistics for each separate mailing and the user-friendly control panel. From a technical point of view, Getresponse also works great.
This is a translation of a review in another language

by Thomas on 18 Oct, 2024

Everything is fine.

by Marcus on 17 Oct, 2024

Prices and products are great.

I have been using GetResponse for many years and am more than satisfied with this provider. It is easy to use, all the functions are available and the prices are fair. As far as the delivery of emails is concerned, I have not experienced any problems.

by Kate on 16 Oct, 2024

My first sale with 100 contacts

I've set up a free account with them and have been able to build up a small list of currently over 100 contacts. I made my first sale yesterday through my fresh list and with the help of Getresponse. Now I know my email system works and I can even invest in a paid plan to get more features and more space for new contacts. Getresponse is working for me and that is why I recommend it, especially to those who are just starting out with email marketing like me.

by Felix H. on 05 Oct, 2024

GDPR

I come from Germany and GetResponse seems to be the best option when it comes to complying with the GDPR. It is very important that subscribers can view their data or request that all data stored about them be deleted. These are very basic requirements for a good email marketing software, yet some other providers have not even integrated this.
This is a translation of a review in another language

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Review

Please write in detail what you like or dislike about GetResponse. Ask yourself what is the most important information you would tell others who read your review.

Notice: The review must be of a factual nature, must not offend anyone and must be truthful. We have the right to request proof by email to ensure the ethical nature of a review. If proof cannot be provided, the review will be deleted.

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