Moosend review 2024 by EmailDeliverabilityReport

Moosend is a relatively small email marketing provider that has been offering its services since 2013. The number of employees is unknown, but we estimate 10+ permanent staff members. At EmailDeliverabilityReport we have been testing the technical performance of Moosend, in particular email deliverability, since 12/2019. The rating for Moosend is currently 83/100 score, which represents overall a good performance.

Moosend has already been tested several times. The practical use of Moosend is the focus of this review. Online marketers are the primary target group. Our tests are only part of the overall rating. There are a total of 0 reviews for Moosend from other users that can be found on this page. We present the result mainly in the form of text and illustrative tables.

Product und quality

Moosend has several products to offer, the main one being their email marketing platform. Moosend impresses with a high-quality website, simple registration and easy access to the online app. The creation of an account with Moosend is absolutely no problem for the average user. Once your account is set up, you can start using the email solution straight away.

Not surprisingly, Moosend's product quality is very high, just look at the list of features below. A flawless user experience is rare nowadays, with the online application of Moosend everything worked fine. If you have installed an ad blocker, you must deactivate it when working with the user interface, as otherwise some of the functions will not work.

Before you can use an email tool professionally, you need to know what functions it has.

All features of Moosend

All email marketing providers in our test have many features in common. In the table below, you can see all the features that can be used with Moosend in connection with its email marketing product.

	Feature
	Multilingual user interface The user interface is available in multiple languages.
	Unlimited contacts An unlimited number of contacts can be used per account.
	Unlimited emails An unlimited number of emails can be used per account.
	Landing pages Landing pages can be created and used to build an email contact list.
	AI assistant An AI assistant is available that can be used to build emails or improve campaign performance.
	Email templates Ready-made templates are available for use in email campaigns.
	Custom email templates Custom email templates can be created and reused across all email campaigns.
	Email builder The email builder makes it easy to create and edit emails with a click of a button.
	Testing of emails Different email versions can be tested to optimize email opens and click-through rates.
	Preview of emails Email messages can be previewed before they are sent to all contacts.
	Attachments in emails Email can be sent with files or documents attached.
	Follow-up autoresponder function Follow-up autoresponders can be used to automatically send a series of emails to each contact in a list.
	Newsletter function Classic newsletters can be sent to all or a specific group of contacts.
	Newsletter archive Newsletter recipients have access to the newsletter archive.
	Customer relationship management (CRM) This system can be used to build a customer relationship to sell more and increase relevance.
	Personalization Personalization can be used across all campaigns to make marketing more personal and relevant.
	Instant email sending Email messages can be sent immediately to a segment of contacts.
	Scheduled email sending Email messages can be scheduled to be sent to a segment of contacts.
	Sending of birthday emails A congratulatory email can be sent in time for a contact's birthday.
	Multipart (HTML/Text) content Both text and HTML parts of the email body can be defined.
	Basic stats Basic statistics are available to measure email performance.
	Advanced stats Advanced statistics can be used to improve email performance.
	Click tracking Clicks in emails can be tracked.
	Opens tracking Email opens can be tracked.
	Custom domain tracking Tracking links can be branded with a custom domain name.
	Export of contacts Contacts can be exported to a file.
	Import of contacts Contacts can be imported from a file.
	Google Analytics integration Google Analytics can be integrated to measure email engagement.
	Custom Analytics integration Custom analytics can be integrated to measure email engagement.
	GDPR-compliant The provider is fully GDPR compliant, which is especially important for EU customers.
	Monthly payment A monthly payment for a plan is possible.
	Annual payment An annual payment for a plan is possible.
	Usage-based payment It is possible to pay only for the resources you actually use, with no minimum costs.
	Pay with PayPal Payments can be made via PayPal.
	Pay with credit card Payments can be made via credit card.
	Pay with direct debit Payments can be made via direct debit.
	Money-back guarantee If you are not satisfied with the product or service, you can cancel your purchase and get your money back.
	Free plan available It is possible to create a free account and use the basic functions free of charge.

Deliverability performance and score for Moosend

The deliverability of emails is important in email marketing. The higher the number, the better. It's basically about getting as many emails into the recipients' inboxes as possible. In addition to user ratings, the deliverability of emails plays a major role in our evaluation. A score of over 80 for email deliverability is already good, over 90 is very good. Moosend currently has a deliverability score of 83.

The tests for the period 2024/11 show how successful Moosend performs in direct comparison to other email marketing providers when it comes to email deliverability:

Not enough data to show a table.

Frequently asked questions and answers about Moosend

How can I migrate my existing contact lists to Moosend?

Moosend allows you to import contacts from a previous email marketing provider. This does not mean that you can import all your contacts to Moosend on the first day. In most cases, the import volume is limited. To import a large number of contacts, write an email to support, explain how you collected the contacts and ask them to import the contacts into your account.

How can I use the follow-up autoresponder?

To use the autoresponder function of Moosend, first create a list and link it to a subscription form. Next, create an autoresponder and link it to a series of emails. Finally, link the autoresponder to the corresponding contacts list. If someone now subscribes to the list, then they will receive all emails from the autoresponder according to the specified interval.

Can I edit the HTML source text in the email builder?

Yes, this is possible. But please note the restrictions that prevent the use of potentially dangerous HTML code in the email. If you try to include an iframe in the email, for example, this will not work due to potential misuse.

What are basic and advanced statistics?

Basic statistics often refer to the performance of an email, for example the open or click rate, sometimes you can also see the clicked links. Advanced statistics often go much deeper and show more of the user's behavior and often information about their device or even interests can be viewed.

Has Moosend implemented IP reputation management?

Our automated systems that monitor each provider's IP history indicate that Moosend must have IP reputation management in place to ensure that IPs are as clean as possible to maximize email deliverability.

How does Moosend deal with email SPAM?

Moosend takes the handling of SPAM and complaints very seriously. They prohibit any SPAM activities to ensure that other customers do not suffer harm from third party negligence, to maximize the deliverability of emails and to protect the reputation of both parties.

Can I implement an external behavior analysis solution?

There is actually an option at Moosend to integrate your own analysis solution, for example Matomo.

How to set up custom analytics with Moosend?

Open an HTML email or template and change the mode from Visual to Source. Copy and paste the tracking code from your analytics software into the HTML source of the email or template. Save the changes.

Does Moosend offer a free plan?

Yes, Moosend offers a free plan. You can register a free account and use the basic features for free to start your email marketing without obligation.

Is a payment method required for the free plan?

No, currently the free plan can be used without providing payment information.

What payment options are available?

By default, there is a monthly payment option for the selected tariff. It is also possible to choose the annual payment option. When it comes to payment methods, you can pay via PayPal, credit card, or ask Moosend directly whether they can offer an alternative payment method.

Does Moosend offer a money-back guarantee?

No, Moosend does not offer a money-back guarantee. However, the small tariffs are very inexpensive, so the financial risk is rather low.

What is GDPR compliance?

The GDPR is relevant for users residing in the EU. A comprehensive data protection regulation in the European Union is known as the General Data Protection Regulation, or GDPR. It seeks to streamline the regulatory landscape for global business and improve individuals' control over their personal data.

Can I trust Moosend?

Moosend exists since 2013. Based on existing reviews, Moosend has customers who use the product. We also use the services of this provider for our tests. All in all, we can say that Moosend can be trusted.

User reviews

We accept relevant user reviews for Moosend. This helps us to show not only our own opinions and views, but also those of other users. This makes the review more objective and helpful, especially for potential users.

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