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mailtrap review 2024 by EmailDeliverabilityReport

mailtrap has been a well-known email marketing provider since 2020. The number of employees is unknown, but we estimate 10+ permanent staff members. At EmailDeliverabilityReport we have been testing the technical performance of mailtrap, in particular email deliverability, since 6/2024. The rating for mailtrap is currently 84/100 score, which represents overall a good performance.

There are already many reviews for mailtrap. Of particular interest to us is the performance of mailtrap. Online marketers are the primary target group. Many factors were taken into account in the valuation, which can change at any time. 0 users of mailtrap have contributed to the overall result. This page shows the result and which factors were important.

Product und quality

The subject of the review and the product is the email marketing tool from mailtrap. mailtrap impresses with a high-quality website, simple registration and easy access to the online app. mailtrap has gone to great lengths to make the start beginner friendly. Once your account has been created, you can log in and use the email tool.

There is no doubt that mailtrap is convincing in terms of product quality, the product is well planned and designed. The online app was always snappy, straightforward and user friendly and we had no problems testing all the features. The application makes extensive use of JavaScript technologies. It is therefore very important that you disable at least your browser's ad blocker.

mailtrap has a lot of features on board, let's see what is included in the package.

All features of mailtrap

All email marketing providers in our test have many features in common. In the table below, you can see all the features that can be used with mailtrap in connection with its email marketing product.

Feature
Multilingual user interface

The user interface is available in multiple languages.

Unlimited contacts

An unlimited number of contacts can be used per account.

Unlimited emails

An unlimited number of emails can be used per account.

Landing pages

Landing pages can be created and used to build an email contact list.

AI assistant

An AI assistant is available that can be used to build emails or improve campaign performance.

Email templates

Ready-made templates are available for use in email campaigns.

Custom email templates

Custom email templates can be created and reused across all email campaigns.

Email builder

The email builder makes it easy to create and edit emails with a click of a button.

Testing of emails

Different email versions can be tested to optimize email opens and click-through rates.

Preview of emails

Email messages can be previewed before they are sent to all contacts.

Attachments in emails

Email can be sent with files or documents attached.

Follow-up autoresponder function

Follow-up autoresponders can be used to automatically send a series of emails to each contact in a list.

Newsletter function

Classic newsletters can be sent to all or a specific group of contacts.

Newsletter archive

Newsletter recipients have access to the newsletter archive.

Customer relationship management (CRM)

This system can be used to build a customer relationship to sell more and increase relevance.

Personalization

Personalization can be used across all campaigns to make marketing more personal and relevant.

Instant email sending

Email messages can be sent immediately to a segment of contacts.

Scheduled email sending

Email messages can be scheduled to be sent to a segment of contacts.

Sending of birthday emails

A congratulatory email can be sent in time for a contact's birthday.

Multipart (HTML/Text) content

Both text and HTML parts of the email body can be defined.

Basic stats

Basic statistics are available to measure email performance.

Advanced stats

Advanced statistics can be used to improve email performance.

Click tracking

Clicks in emails can be tracked.

Opens tracking

Email opens can be tracked.

Custom domain tracking

Tracking links can be branded with a custom domain name.

Export of contacts

Contacts can be exported to a file.

Import of contacts

Contacts can be imported from a file.

Google Analytics integration

Google Analytics can be integrated to measure email engagement.

Custom Analytics integration

Custom analytics can be integrated to measure email engagement.

GDPR-compliant

The provider is fully GDPR compliant, which is especially important for EU customers.

Monthly payment

A monthly payment for a plan is possible.

Annual payment

An annual payment for a plan is possible.

Usage-based payment

It is possible to pay only for the resources you actually use, with no minimum costs.

Pay with PayPal

Payments can be made via PayPal.

Pay with credit card

Payments can be made via credit card.

Pay with direct debit

Payments can be made via direct debit.

Money-back guarantee

If you are not satisfied with the product or service, you can cancel your purchase and get your money back.

Free plan available

It is possible to create a free account and use the basic functions free of charge.

Deliverability performance and score for mailtrap

Every email marketer knows the importance of email deliverability in email marketing. It's basically about getting as many emails into the recipients' inboxes as possible. In our evaluation, the successful deliverability of the emails plays an almost more important role than the user ratings. A score of over 80 for email deliverability is already good, over 90 is very good. mailtrap currently has a deliverability score of 84.

The tests for the period 2024/10 show how successful mailtrap performs in direct comparison to other email marketing providers when it comes to email deliverability:

ProviderEmails SentEmails InboxEmails SpamEmails Lost
Amazon SES 8.9087.820
(87.79 %)
842
(9.45 %)
246
(2.76 %)
Mailjet 8.9287.591
(85.02 %)
1.049
(11.75 %)
288
(3.23 %)
CleverReach 8.7477.423
(84.86 %)
1.047
(11.97 %)
277
(3.17 %)
Clever Elements 8.8507.477
(84.49 %)
1.082
(12.23 %)
291
(3.29 %)
GetResponse 8.7977.407
(84.20 %)
1.078
(12.25 %)
312
(3.55 %)
ActiveCampaign 8.8227.427
(84.19 %)
1.075
(12.19 %)
320
(3.63 %)
Mailgun 8.8737.462
(84.10 %)
1.127
(12.70 %)
284
(3.20 %)
Klick-Tipp 8.7707.367
(84.00 %)
1.105
(12.60 %)
298
(3.40 %)
CampaignMonitor 8.7287.327
(83.95 %)
1.096
(12.56 %)
305
(3.49 %)
Postmark 8.7247.314
(83.84 %)
1.091
(12.51 %)
319
(3.66 %)
AWeber 9.0237.557
(83.75 %)
1.136
(12.59 %)
330
(3.66 %)
Rapidmail 8.8907.444
(83.73 %)
1.165
(13.10 %)
281
(3.16 %)
Kit 9.0377.491
(82.89 %)
1.199
(13.27 %)
347
(3.84 %)
Benchmark Email 9.1307.521
(82.38 %)
1.250
(13.69 %)
359
(3.93 %)
HubSpot 8.8797.260
(81.77 %)
1.275
(14.36 %)
344
(3.87 %)
mailtrap 8.8607.242
(81.74 %)
1.291
(14.57 %)
327
(3.69 %)
MailChimp 8.8147.204
(81.73 %)
1.267
(14.37 %)
343
(3.89 %)
Moosend 9.0647.380
(81.42 %)
1.313
(14.49 %)
371
(4.09 %)
SendGrid 9.0187.299
(80.94 %)
1.344
(14.90 %)
375
(4.16 %)
Sarbacane 8.9847.196
(80.10 %)
1.441
(16.04 %)
347
(3.86 %)
MailerLite 8.8376.997
(79.18 %)
1.436
(16.25 %)
404
(4.57 %)
Constant Contact 9.0627.164
(79.06 %)
1.499
(16.54 %)
399
(4.40 %)
Brevo 8.7356.733
(77.08 %)
1.570
(17.97 %)
432
(4.95 %)
SendPulse 8.8866.772
(76.21 %)
1.629
(18.33 %)
485
(5.46 %)
CategoryEmails SentEmails InboxEmails SpamEmails LostInbox (%)Spam (%)Lost (%)
Home & Garden 667564851884.56 %12.74 %2.70 %
Clothing 710594902683.66 %12.68 %3.66 %
Food & Drink 706589912683.43 %12.89 %3.68 %
Elektronics 676562932183.14 %13.76 %3.11 %
Pets 682564932582.70 %13.64 %3.67 %
Other 693571972582.40 %14.00 %3.61 %
Entertainment 6885641022281.98 %14.83 %3.20 %
Sport & Fitness 6815561042181.64 %15.27 %3.08 %
Cosmetics & Beauty 659535952981.18 %14.42 %4.40 %
Health 7295861172680.38 %16.05 %3.57 %
Job & Career 6415101062579.56 %16.54 %3.90 %
Dating 6304981042879.05 %16.51 %4.44 %
Finance 6985491143578.65 %16.33 %5.01 %
ProviderEmails SentEmails InboxEmails SpamEmails LostInbox (%)Spam (%)Lost (%)
ProtonMail 716610852185.20 %11.87 %2.93 %
Juno.com 687579852384.28 %12.37 %3.35 %
Custom Mail 671564852284.05 %12.67 %3.28 %
GMX Mail 662552882283.38 %13.29 %3.32 %
Yahoo Mail 668551932482.49 %13.92 %3.59 %
Zoho Mail 696574893382.47 %12.79 %4.74 %
Tuta 660541883181.97 %13.33 %4.70 %
Mail.com 7215891013181.69 %14.01 %4.30 %
Outlook Mail 6365191021581.60 %16.04 %2.36 %
Yandex Mail 6875561131880.93 %16.45 %2.62 %
AOL Mail 6995581043779.83 %14.88 %5.29 %
Gmail 6835281312477.31 %19.18 %3.51 %
iCloud Mail 6745211272677.30 %18.84 %3.86 %

Frequently asked questions and answers about mailtrap

How can I migrate my existing contact lists to mailtrap?

mailtrap allows you to import contacts from a previous email marketing provider. This does not mean that you can import all your contacts to mailtrap on the first day. In most cases, the import volume is limited. To import a large number of contacts, write an email to support, explain how you collected the contacts and ask them to import the contacts into your account.

How can I use the follow-up autoresponder?

Unfortunately mailtrap does not offer an autoresponder function.

Can I edit the HTML source text in the email builder?

Yes, this is possible. But please note the restrictions that prevent the use of potentially dangerous HTML code in the email. If you try to include an iframe in the email, for example, this will not work due to potential misuse.

What are basic and advanced statistics?

Basic statistics often refer to the performance of an email, for example the open or click rate, sometimes you can also see the clicked links. Advanced statistics often go much deeper and show more of the user's behavior and often information about their device or even interests can be viewed.

Has mailtrap implemented IP reputation management?

Our automated systems that monitor each provider's IP history indicate that mailtrap must have IP reputation management in place to ensure that IPs are as clean as possible to maximize email deliverability.

How does mailtrap deal with email SPAM?

mailtrap takes the handling of SPAM and complaints very seriously. They prohibit any SPAM activities to ensure that other customers do not suffer harm from third party negligence, to maximize the deliverability of emails and to protect the reputation of both parties.

Can I implement an external behavior analysis solution?

With mailtrap, it is unfortunately not possible to integrate an external solution into the system.

How to set up custom analytics with mailtrap?

Open an HTML email or template and change the mode from Visual to Source. Copy and paste the tracking code from your analytics software into the HTML source of the email or template. Save the changes.

Does mailtrap offer a free plan?

Yes, mailtrap offers a free plan. You can register a free account and use the basic features for free to start your email marketing without obligation.

mailtrap does not support email attachments, how can I send files to my recipients?

It is common practice for email marketing providers to prohibit email attachments, as these are often misused to send malicious files to email users. This can even have a negative impact on the deliverability of emails. If you want to send files with your emails, simply upload the file to your website or a file-sharing platform first and include the link in the email body.

Is a payment method required for the free plan?

No, currently the free plan can be used without providing payment information.

What payment options are available?

By default, there is a monthly payment option for the selected tariff. It is also possible to choose the annual payment option. When it comes to payment methods, you can pay via PayPal, credit card, or ask mailtrap directly whether they can offer an alternative payment method.

Does mailtrap offer a money-back guarantee?

No, mailtrap does not offer a money-back guarantee. However, the small tariffs are very inexpensive, so the financial risk is rather low.

What is GDPR compliance?

The GDPR is relevant for users residing in the EU. A comprehensive data protection regulation in the European Union is known as the General Data Protection Regulation, or GDPR. It seeks to streamline the regulatory landscape for global business and improve individuals' control over their personal data.

Can I trust mailtrap?

mailtrap exists since 2020. Based on existing reviews, mailtrap has customers who use the product. We also use the services of this provider for our tests. All in all, we can say that mailtrap can be trusted.

User reviews

We accept relevant user reviews for mailtrap. This helps us to show not only our own opinions and views, but also those of other users. This makes the review more objective and helpful, especially for potential users.

No user reviews available.

If you have used mailtrap's products or services and would like to share your valuable experience with others, use the form below to write something worth sharing.

Name

You can enter only your first name if you prefer a more anonymous review. But make sure this is the name you used to register with mailtrap. You can of course use your full name if you wish.

Email address

We will never publish your email address on our website. It will only be used to contact you if necessary for any reason.

Rating
Title (optional)

What is the subject of your review?

Review

Please write in detail what you like or dislike about mailtrap. Ask yourself what is the most important information you would tell others who read your review.

Notice: The review must be of a factual nature, must not offend anyone and must be truthful. We have the right to request proof by email to ensure the ethical nature of a review. If proof cannot be provided, the review will be deleted.

Relevant reviews

The following reviews are relevant to mailtrap:

GetResponse

GetResponse

CleverReach

CleverReach

AWeber

AWeber

Mailjet

Mailjet

Klick-Tipp

Klick-Tipp

Benchmark Email

Benchmark Email

Clever Elements

Clever Elements

CampaignMonitor

CampaignMonitor

Kit

Kit

Rapidmail

Rapidmail

ActiveCampaign

ActiveCampaign

MailChimp

MailChimp

HubSpot

HubSpot

Moosend

Moosend

Constant Contact

Constant Contact

MailerLite

MailerLite

Sarbacane

Sarbacane

SendPulse

SendPulse

Brevo

Brevo